FAQs

Patients who are seeking medical treatment at Pittsburgh area hospitals, as well as their family members and caregivers, are welcome to stay at Family House. Family House also welcomes medical professionals and health-related students.

Yes, all patients staying at Family House must have a caregiver who is a person age 18 or over. This person is solely responsible for the patient with whom they are staying. They must stay the entire length of the patient’s visit. They must be emotionally and physically able to care for the patient and themselves, and they must be able to assist in possible decision-making. Multiple caregivers are permitted as long as there is not a lapse in patient support.

Providing your visit is medically related and the Pittsburgh-based physician in charge of your care requires that you stay, you are welcome to remain at Family House for the length of time your care necessitates, based upon availability. Family House will make every effort to accommodate extensions; however, this can change on a day-by-day basis.

No children under the age of 18 are allowed to be alone in the House without a parent or guardian.

Bring any personal items that you will need and be prepared to plan for your meals. A fully equipped community kitchen is available for your meal preparations. Family House will provide all bed and bath linens. Family house does not provide medical or home care equipment such as wheelchairs, oxygen, walkers, or shower chairs. Please bring your own or make prior arrangements if needed.

As of October 14, 2022, masking in public spaces at Family House is optional. Guests are welcome to request staff and volunteers wear a mask during their interactions. Those who are feeling ill or experiencing COVID-19 symptoms should mask while in public spaces. We also request they limit their time in public spaces, if feeling ill. This policy is subject to change based on the Allegheny County (PA) COVID-19 transmission rate.

Family House is conveniently located near Allegheny Health Network, UPMC Health System, and the Pittsburgh VA Health System hospitals.

Courtesy shuttles operate regularly throughout the day and evening. When you arrive at Family House, a staff member or volunteer will give you an updated shuttle schedule. Check in with the house manager for transportation options to and from Allegheny Health Network hospitals.

Family House is a smoke-free facility. An outdoor smoking pavilion is provided to smoking guests.

Out of concern for the health of our immunosuppressed guests, Family House does not allow pets. If you will be accompanied by a certified service dog, please notify our housing office when you are making your room request.

Family House has a limited number of on-site parking spaces, and we cannot guarantee on-site parking. Alternatively, parking is available in a nearby annexed lot. Hospitals also offer parking.

• Family House On-Site Parking $10/day
• Annex Lot Parking $5/day
• Hospital Lot Parking $5/day

Please note our on-site parking lot cannot accommodate oversized vehicles, but our annexed lot can.  Also, please note that all vehicles must be removed from Family House property when guests check out and return keys.

Family House provides a complimentary, daily healthy breakfast. Additionally, there is a complimentary food pantry stocked with essentials so that guests can cook their own meals. Throughout the year, dozens of volunteer groups come to Family House to prepare and serve dinners for guests.

Coin-operated laundry rooms are available on each floor. Machines are $1.50 each, and free laundry detergent is provided.

Family House does not have a safe for guests. Any valuables brought to Family House must stay with you at all times. Family House is not responsible for any valuables left on our premises.

Wireless internet access is available. Guests can learn about Wi-Fi options here.

Effective October 1, 2023:

• Single (1 Twin) $70
• Double (2 Twins, 1 Queen, 1 King) $89
• Double + Double Sofa Bed (1 Queen + Double Sofa Bed) $99
• Quad (2 Queens) $110
• Quad + Double Sofa Bed (2 Queens + Double Sofa Bed) $115
• Kitchenette (2 Twins, 1 Queen) $120
• Apartment (1 King + Double Sofa Bed) $130

*Note that rates are subject to change.

Guests must check in between 3:00 p.m. and 8:00 p.m. on their day of arrival. Check-out time is 10:00 a.m.

All reservations must be cancelled by 4:00 p.m. on the scheduled day of check-in. Cancellations do not apply to currently occupied rooms and must be made prior to check-in. Any reservation cancelled after 4:00 p.m. will be subject to one night’s charge. If the guest does not show up or call to cancel, the room will be charged one night and then the balance of the reservation will be cancelled.

Family House does not provide medical assistance or home care services. Every patient must be accompanied by a caregiver, during their entire stay, to be eligible to stay at Family House. The caregiver must be a person age 18 or over.

Family House accepts Cash, Check, Mastercard, Visa, and Discover Card.